Return, Exchange Policy
- Request for goods return or exchange will be accepted within 7 days of delivery, and goods must be returned in their original packaging and unused condition. Customers are required to admin@weeksing.com contact our Customer Service Hotline at (852)for product return and exchange arrangements. All returns must be sent back with former acknowledgment and authentication.
- Request for goods return or exchange will not be accepted if the goods are found used, altered or damaged due to improper use.
- For the sake of efficient and smooth services, customers are required to present the original sales invoice and credit card used for payment upon returning the goods in person, to weeksing.com.in exchange for a new item of the same model. A third-party requests will not be entertained.
- For the case where an original receipt cannot be provided, the refund price will be set according to the weeksing.com's lowest retail price on record. If the goods returned cannot be exchanged for the same model due to stock shortage, customers can choose any products from this site and pay the price difference only.
- The refund will be redeemed via the channel of PayPal. The process of refunding will only be launched if returned products are well received and confirmed by weeksing.com.
- In cases of return of defective items, weeksing.com will be responsible for the return shipping fees once the defective claim is confirmed to be valid. In cases of return of unwanted and unopened items after the first 7 days of purchase, the amount equivalent to 50% of the retail price and the shipping fee will be charged.
- weeksing.com will not bear any responsibility if the return shipment is lost in the course of return transit.
- Upon our acceptance of the merchandise in “like new” condition in strict conformance with the basic return criteria above, the purchase price will be credited to the payment tool used for the original purchase.
- All gift items (including Cash Coupon(s), Cash Discount Coupon(s)) must be returned together with the returned goods; otherwise, the retail value of the gift item would be deducted from the refund.
- weeksing.com reserves the right to amend the terms and conditions without prior notice. Should there be any dispute, weeksing.com's decision shall be final.
Overseas
- Request for goods return or exchange will be accepted within 7 days of receipt, and goods must be returned in their original packaging and unused condition. Customers are required to admin@weeksing.com contact our Customer Service Hotline at (852)23078366 for product return and exchange arrangement.
- Request for goods return or exchange will not be accepted if the goods are found used, altered or damaged due to improper use.
- Customers are required to present the original sales invoice upon returning the goods to our office in Hong Kong. For the case where an original receipt cannot be provided, the refund value will be set according to weeksing.com's lowest retail price on record. If the goods returned cannot be exchanged for the same model due to stock shortage, customers can choose any products from this site and pay the price difference only.
- Customers have to return the goods via a prepaid, insured, and traceable method.
- weeksing.com shall pay the return shipping costs if customers are returning due to weeksing.com.
- For products that weeksing.com verified to be defective, weeksing.com will reimburse customers for the original shipping expenses, provided that the return of the defective item must be shipped via ground shipment only. If the customer returns the product via a faster, more expensive shipper, the customer incurs the expenses themselves and any request for reimbursement will be denied.
